Case Studies | Delivery Associates

We work with governments at every level and leading philanthropic organizations to drive impact through successful implementation.

Our partners choose us because we bring clarity, focus, and sustained results to their most complex challenges.

Through strategy, program management, implementation, and evaluation, we work alongside teams to turn ambition into action. Our focus is always on outcomes—driving impact for our partners, their communities, and the people they serve.

‍Explore how we’ve helped partners deliver change around the world.

Supporting Cities in COVID-19 Response & Recovery

Youngstown, Ohio improved resident outreach to share information and public health guidance quickly, streamline vaccine booking, and lift an enormous burden off the shoulders of beleaguered city staff.

Saving Lives through Digital Contact Tracing

Mission-driven design thinking and close collaboration with government, tech, and residents allowed for development and deployment of a live-saving app in Jordan – in just three weeks.

Reducing Gun Violence in American Cities

A diverse coalition in the City of Louisville, Kentucky came together to allocate American Rescue Plan (ARP) funding towards a comprehensive and evidence-based plan to reduce gun violence.

Accelerating Rural Entrepreneurship in Togo

To meet sustainable development goals, IFAD is investing in member countries’ internal capacity to deliver and scale solutions.

Improving Vaccine Equity

South Bend, Indiana created a joint city-county task force, informed by data and dedicated to vaccine equity, to improve vaccination delivery, especially among Black and Hispanic communities, while improving transparency and accountability to the public at large.

Advancing Climate Action in U.S. Cities

Meeting global carbon emissions reduction goals takes participation at every level of government, all over the world. The American Cities Climate Challenge harnesses the unique role of cities in this international effort.

Protecting the Most Vulnerable During a Crisis

The Ehsaas Emergency Cash transfer programme shows what is possible when effective social protection measures are enacted for vulnerable populations.

Ensuring Every Dollar Spent on Education Benefits Students

The Puerto Rico Department of Education (PRDE) was recovering from the losses Hurricanes Maria and Irma caused. DA helped by defining and organizing criteria for federal allocation of support and by identifying opportunities to save resources and distribute them in high-need areas.

Transforming Public Services in Pakistan

A decade-long consistent application of the delivery approach has helped the government of Punjab build the infrastructure required for improved public services, while also building a foundation for improved governance and citizen outcomes.

Delivering Better Services for Citizens

The government of New South Wales, Australia, has worked with residents, communities, public servants, and the private sector to make life better for people across the state.

Strengthening Local COVID-19 Response

With over half the world living in major urban centers, cities play a critical role in COVID-19 response and recovery—especially when it comes to advocating for vulnerable populations.

Using the Public Value Framework to Drive Impact

To deliver the best possible value for every tax pound spent, the UK Treasury is shifting to an outcomes-oriented culture that incentivises efficiency, innovation, continuous improvement, and – most importantly – results.

Proven Methodology

Our proprietary Deliverology® framework helps teams turn ambition into outcomes—through structured planning, clear targets, and real-time problem solving. It's been tested and refined in over 70 countries, across sectors and systems.

Capacity Building & Sustainability

At the heart of our work is a partnership-focused approach, designed for long-term sustainability. Our ‘I do, we do, you do’ model builds your team’s ability to deliver long after we’re gone. We don’t just solve problems—we help you own the solution.

Government Experience

With decades of experience inside and alongside government, we understand what it takes to deliver in complex public systems. We know where things get stuck—and how to keep progress moving.

Impact & Accountability

We focus on what matters: outcomes for people. We don’t stop at deliverables—we measure success by your progress, your confidence, and your ability to keep driving change.